🔁 Refund Policy for Digital Downloads
📄 Refund Policy for Digital Downloads
Effective Date: July 1, 2025
Thank you for shopping with Bmore Bae Digital Studio. We are committed to delivering high-quality digital products that meet your expectations. Because of the nature of digital content, please read this policy carefully before making your purchase.
📌 Digital Product Sales Are Final
All digital product sales are non-refundable and non-exchangeable once the file has been accessed, downloaded, or delivered. By purchasing, you agree to this policy.
🛍️ Before You Buy
To help ensure customer satisfaction:
Read the full product description.
Review all previews, dimensions, formats, and compatibility notes.
Reach out with any pre-purchase questions via [insert your support email or contact form link].
🚫 Refunds Will Not Be Issued For:
Failure to read the product description or details before purchase.
Incompatibility with software or devices (e.g., Canva, Procreate, Cricut) not disclosed in the listing.
Change of mind after the download.
Accidental purchases.
Duplicate purchases (please check your account before buying).
✅ Refunds May Be Considered If:
The file is corrupted or broken and cannot be opened.
You did not receive access to your download within a reasonable amount of time and have contacted us to resolve the issue.
The product was misrepresented in the listing (e.g., missing files, wrong format than advertised).
If eligible, we may offer:
A corrected file, or
A product exchange of equal value, or
A one-time courtesy refund.
To request assistance, email bmorebae1@gmail.com within 7 days of purchase. Include your order number, the product name, and a screenshot or description of the issue.
🔐 Fraud & Abuse
We reserve the right to deny refund requests from accounts showing signs of refund abuse, frequent disputes, or digital theft.
🧾 Important Notes
All digital downloads are automatically tracked. File downloads, attempts, and access times are recorded to ensure security.
This policy applies only to digital products. Physical goods (if sold) will follow a separate policy.
💌 Need Help?
If you have a problem with your file or order, we’re happy to help. Please email bmorebae1@gmail.com and allow up to 2 business days for a response.
Thank you for supporting our small, creative business. Your trust means everything.
